Frequently Asked Questions
Everything you need to know about shopping at Women’secret
What are the shipping costs and delivery times?
Standard shipping is free for all orders over $50. Delivery typically takes 3-5 business days depending on your location. You will receive a tracking number via email as soon as your order is dispatched.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original condition, unworn, and with all tags attached. Please note that for hygiene reasons, underwear and swimwear cannot be returned if the protective seal is broken.
How do I find my correct size?
We provide a comprehensive size guide on every product page. We recommend measuring your bust, waist, and hips to compare against our chart. If you are between sizes, we generally suggest sizing up for the most comfortable fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and processed through a secure payment gateway.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 30 minutes of placement. After this window, the order will be processed for shipping, and you will need to follow our return process.
Do you offer international shipping?
Yes, Women’secret ships to over 50 countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.